straight talk

My opinion on US Postal Service.



Posted: Friday, January 30, 2009

by

It ain't what it used to be. Customer service, what did you say? Yes like everything else that used to run right, on time, no matter sleet no snow, that is no longer by fact reality. I can't even get the mail to get to my mail box unless the neighbor hands it to me. My bank called to check my address because the post office sent the mail back as "no such person or address". The Post Master never there, does squat, you can't get through to him and it is always someone else's fault. The clerks tell you to call "Consumer Affairs" who tells you they are hopeless to resolve the issues but they will file a complaint.

So a warning and strictly in my opinion, if you need something to get there and be there, use another delivery source. It may cost more but they will make every attempt to deliver. Now beware when you use the post office pay extra to get it there priority mail. By fact, I mailed an item on January 10 that arrived January 21. Yes, Tampa to Washington. When I called they said, probably delayed due to snow. Did you get that? I guess no more motto through rain, sleet or snow? Well I asked just how the heck long was Washington snowed in? If for that long it would have been in the press and anyway this was a priority item. "Oh well, something else may have delayed it, yes we know, it is called mediocrity".

Now being a young man who grew up in NYC and at 15 my first job being that of a messenger and working with ex postal workers I can tell you first hand the mail always got through. These were dedicated people and nothing was more important then the mail. Perhaps you are fortunate to have one of these types delivering yours? Perhaps somewhere in rural America? However, there was and is a reason for that. The vast majority of workers spoke English and could read, write and comprehend it. Try finding that today. Today it is more about cheap and profits.

Ok I understand and will buy some of what they use as an excuse that if we didn't have all the garbage mail [which always seems to get delivered] they could be more efficient. Perhaps if the job really was a decent job, where people actually felt pride in what they did, perhaps this might not be? However, strictly in my opinion and like much in this nation, that is no more then ancient history.

So what is left? Well no guarantees and even with it you only get your money back if it never makes it or it is late. No liability nor responsibility. "Hey, we only deliver". Oh, do you? Never mind you lost money because it didn't arrive or the bank is threatening or your insurance canceled and they won't renew. Always an excuse, always someone else, you or anything they can grab to say they can no longer do the job. I have, actually been told, "well learn to pay earlier" if you want it to be there on time. Give me a break, where is the head of the person making that statement in these hard times? I'll be a gentleman you fill the word in. Yes and why can't you get it there? Never mind telling me I have to compensate for you?

Now they will brag about how many pieces of mail they move a day and that for the most part it all gets to where it is supposed to. Hey isn't that what your job is? So no raise or complements for doing it. No, I haven't seen that in well over a few years now, by documented fact. Customer service, please what's that. Recourse, really is there anything besides a refund of postage and management, keep busy, move faster, if you don't like it we always have enough replacements, fact. Just ask any postal worker. In my opinion that and language more the root problem.

Yes, it is what it is. . My opinion on US Postal Service, it ain't what it used to be.

Robert T. Melaccio Sr. 2009 Copyright 2009 Robert Melaccio



Robert Melaccio Sr. has worked in the computer industry for 40 plus years in a diversified business and managerial environments. He enjoys freelance writing, giving seminars for young adults and teen groups as well as being an accomplished award winning poet of published poetry. He has worked teaching and as a youth minister. He is married and has three children and three grandchildren.

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